maxwinmy Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is published by maxwinmy, an online casino and sports betting platform operating under international licensing. This Policy applies to all users who access or use maxwinmy services through the website https://maxwinmy.one, including registered players, guest players and website visitors.

By registering an account or continuing to use this platform, you agree that your personal information will be collected and processed in accordance with the terms set out in this Policy. We recommend that you read this entire document before using any of our services.

2. Information We Collect

maxwinmy collects personal information through various means depending on how you interact with our platform. The types of information we collect include:

• Account Registration Information: Full name, date of birth, email address, mobile phone number, username and password that you create when registering.
• Identity Verification Information: A copy of your MyKad or valid identification document for age and identity verification in line with compliance requirements.
• Financial Information: Details of the payment methods used for deposits and withdrawals, including e-wallet information, bank account (FPX) or crypto wallet. We do not store your bank account password or e-wallet password.
• Usage and Activity Data: Game records, betting history, deposit and withdrawal transactions, login history and account activity.
• Device and Technical Information: IP address, browser type, operating system, device information and general location data.
• Communications: Records of correspondence with the customer support team via live chat or email.

3. Purpose of Using Information

The personal information we collect is used for the following purposes:

• To set up and manage your player account and to process financial transactions securely.
• To verify the identity and age of players to ensure compliance with the 21+ requirement for casino and betting services.
• To provide effective customer support via live chat and email in Malay and English.
• To send account-related communications, including deposit confirmations, security notices and service updates.
• To monitor platform activity to detect fraud, money laundering or system abuse.
• To improve the user experience through aggregated platform usage analytics.
• To comply with legal obligations under the international licensing we hold.

4. Legal Basis for Data Processing

maxwinmy processes your personal information on valid legal grounds, including:

• Performance of Contract: Processing required to provide the services you request, including account management and transaction processing.
• Legitimate Interests: Processing for the purposes of platform security, fraud prevention and service improvement.
• Consent: For certain marketing communications, we request your explicit consent.
• Legal Obligation: Processing required to comply with compliance requirements under our international licensing.

5. Sharing Information with Third Parties

maxwinmy does not sell or rent your personal information to any third party. However, we may share your information in the following limited situations:

• Service Providers: Third parties who assist us in operating the platform, such as payment processors and cloud service providers, subject to strict confidentiality agreements.
• Game Software Providers: Game developers may receive non-personally identifiable game statistics data for RTP audit and game integrity purposes.
• Legal Compliance: We may disclose information when required by a valid court order or international compliance requirements.
• Security Protection: In cases of suspected fraud or money laundering investigations, relevant information may be shared with the relevant authorities.

6. Data Security

maxwinmy implements various technical and operational security measures to protect your personal information from unauthorised access, loss or disclosure:

• Data encryption in transit using 256-bit SSL/TLS protocols across the entire platform.
• Data encryption at rest for sensitive information such as passwords and financial details.
• Strict internal access controls — only authorised personnel can access player personal data.
• Continuous system monitoring to detect suspicious activity or unauthorised access attempts.
• Regular security assessments and penetration testing by independent parties.

While we take all reasonable steps, no security system is perfect. You also have a responsibility to keep your account secure by using a strong password and not sharing your login details with anyone.

7. Data Storage and Transfer

Your personal information is stored on secure servers operated by maxwinmy and authorised cloud service providers. Data may be stored and processed in various countries that maintain adequate data protection standards.

We retain your personal information for as long as necessary to fulfil the purposes set out in this Policy, or as required by applicable law. After your account is closed, we may retain transaction and account records for the period required by international compliance requirements.

8. Use of Cookies and Tracking Technologies

The maxwinmy website uses cookies and similar tracking technologies to improve the user experience. The types of cookies we use include:

• Essential Cookies: Required for basic website functions such as login session management and security.
• Preference Cookies: Store your settings such as language and display preferences.
• Analytics Cookies: Collect aggregated usage data to help us understand how players use the platform and improve our services.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Your Rights as a Data Subject

As a data subject, you have the following rights regarding your personal information that we hold:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information.
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances.
• Right to Object: You may object to the processing of your information for specific purposes.
• Right to Data Portability: You may request your data in a machine-readable format.

To submit any of the above requests, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable time.

10. Children's Privacy

maxwinmy services are intended for individuals aged 21 and above only. We do not knowingly collect personal information from individuals below this age. If you believe we have collected information from someone under 21, please contact us immediately so we can take appropriate action.

11. Links to Third-Party Websites

The maxwinmy platform may contain links to third-party websites in certain contexts. This Privacy Policy does not apply to those websites. We recommend that you read the privacy policy of any third-party website before providing them with any personal information. maxwinmy is not responsible for the privacy practices of third-party websites.

12. Changes to the Privacy Policy

maxwinmy reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service features. The latest effective date will always be displayed at the top of this document.

For material changes, we will provide you with clear notice via your registered email or a prominent notice within the platform before the changes take effect. Continued use of the platform after the effective date of such changes indicates your acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our customer support team:

• Live chat: Available on this platform, 24/7 in Malay and English.
• Email: [email protected]

We aim to respond to all privacy-related enquiries promptly and professionally.